Objectives and Key Results (OKR) Samples by Marc

Company-wide OKRs

Objective: We will improve the motel’s customer service by the end of Q3 2021

As measured by: 

  • KR: Achieve a Net Promoter Score of 50 or above in Q2
  • KR: Resolve critical customer issues in under 1 hour
  • KR: 40% faster data processing on the hotel’s app compared to Q3 
OKRs
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